![]() ![]() Identifying this need for handholding end-users, Gyde – a Pune-based startup – has created a software assistance platform and is on a mission to democratise software guidance and reduce the go-to-market time for companies.įounded by Prasanna Vaidya and Shubham Deshmukh in January 2018, Gyde uses a set of AI-based tools for educating software application users to drive actions for better on-boarding, adoption, engagement and customer success.Īfter completing his BE Mechanical from Mumbai University in 2006, Vaidya changed course and started working in software development. You can still call IT but the process is now a business opportunity with AI (artificial intelligence) and ML (machine learning) now primed to solve your issues.Ĭure the “paper-clip feature in Office applications, which provides, based on most user feedback, the kind of help that is needed. Prasanna Vaidya (left) and Shubham Deshmukh, co-founders of Gyde, a Pune-based startup – has created a software assistance platform and is on a mission to democratise software guidance and reduce the go-to-market time for companies. A less-talked about change in work behaviour during the “work-from-home” phase of our existence, is that of, “call IT”, while using or installing an application or software.
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